Centralize and automate your interactions
Automate your services with chatbots and integrate all corporate channels – WhatsApp, Facebook, Instagram and Telegram, on a single platform.
Multichannel Service Platform
Simplify your Services
Centralize all customer service channels in one place, distribute interactions across responsible sectors and teams, and speed up service with automatic responses.
Omnichanne service
Integration with Various Social Platforms
Integrate all your communication channels in a single place to ensure that no customer goes unanswered, providing quality and efficient service.
ChatBot and AI
Intelligent Automation
Maximize the efficiency of your service with our integrated chatbot system, capable of automatically responding to frequently asked questions and freeing up your agents for more complex demands.
Campaigns
Boost your marketing campaigns
Send notifications, promotions and updates directly to your customers’ favorite messaging app.
API
Integration with the Best Platforms
Through the API feature, our platform offers seamless integration with the main platforms on the market.
Our plans
Choose the plan that best suits your needs
Enjoy a 7-day free trial. No credit card required!
Plan Start
$
19
/mo
$
199
/ano
Plan Pro
$
35
/mo
$
499
/ano
All plans include
- Multiple operators
- Unlimited messages
- Menu de Chatbot
- Quick responses
- Kanban Management
- APIs e Webhooks
- Internal chat
- Service Queues unlimited
- Message Scheduling
- Service times per queue
- Service Assessment
- Dashboards and Reports
Transform your company's customer service today. Try it for free!
FAQ
Our multichannel corporate service platform supports a wide variety of communication channels, including the main social networks: Instagram, Facebook, Whatsapp Web/API, Telegram and open API for integrations with other platforms such as ERP (Business Management System) and CRM ( Sales Funnel Control System). This ensures your customers can get in touch however they prefer, while you maintain a unified view of all interactions in one place.
Shortly:
- SMS
- Google Business
- Web Chat
- Youtube
- Tiktok
- Mercado Libre
- Shopee
- Shein
WhatsApp integration can be done in two ways: direct integration and indirect integration.
Direct Integration: In direct integration, we use the official API offered by WhatsApp. This allows us to connect the customer service platform directly to WhatsApp, offering a reliable and secure experience for you and your customers. We can automate messages, receive notifications and interact in a personalized way. However, it is important to know that direct integration involves additional fees for conversations received with Meta (formerly Facebook) to keep the official integration API active. This is the most robust and professional option, ensuring effective service to your customers.
Indirect Integration: Indirect integration occurs through an emulator with WhatsApp Web. Although it is a more accessible alternative, it is not officially supported by WhatsApp. This means that there are risks of disconnection and re-connection and some instabilities, but the advantage is that there are no extra costs, since the resources used are those already supported by WhatsApp Web.
Is it possible to integrate the multichannel service platform with other systems used by my company?
Yes, our corporate service platform is highly flexible and designed to integrate with various systems used in your company through our open API. This includes CRM (Customer Relationship Management) systems, ticket management systems, data analysis tools, and more. The integration allows for a continuous exchange of information between platforms, enabling your team to have a complete view of the customer’s history and make more informed decisions. Furthermore, integration optimizes workflow, avoiding duplication of efforts and ensuring consistency of information across the organization.
The security and privacy of customer data are priorities on our service platform. We implement strict cybersecurity measures, encrypting communications between the client and the platform, as well as storing data on secure servers. Additionally, our platform complies with data protection regulations such as GDPR (General Data Protection Regulation) or LGPD (General Data Protection Law), ensuring that customer information is treated appropriately and ethic.